Fairplay Privacy Policy
Fairplay values the privacy of its users and aims to handle personal information with appropriate care. This Privacy Policy describes the types of information that may be collected when you visit the platform, register an account, contact customer support or use Fairplay services. It also explains how such information may be used, stored, protected and shared.
By accessing or using Fairplay, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, personal data will be processed on the basis of that consent or another lawful basis available under the relevant requirements.
Scope of This Privacy Policy
This Privacy Policy covers personal data processed in connection with Fairplay websites, digital services, account functions, communications and interactions with the brand.
This policy does not automatically cover independent third-party websites, applications or services that may be reached through external links. Such third parties operate according to their own privacy policies and data-handling practices.
Information We May Collect
The information Fairplay collects can depend on how you use the platform and which services are available in your location.
Account and contact details may include information such as your name, email address, telephone number, date of birth, login credentials and other information you provide during registration or while communicating with the platform.
In situations where identity, age or eligibility verification is legally required, additional information may be requested. This can include details contained in identification documents or records created during the verification process.
Certain technical information may be collected automatically when you access the platform. This may include your IP address, device type, operating system, browser details, language preferences, approximate location derived from technical information, session data and activity relating to your use of the platform.
Fairplay may also maintain records of customer support communications, preferences submitted through the platform and information that helps protect accounts or identify potentially suspicious activity.
Where payment or transaction services are lawfully available, information associated with those transactions may also be processed. Payment-related information may be handled through authorised payment processors or financial service providers.
How Personal Data Is Used
Personal data may be processed for specific operational, business, security and legal purposes.
Fairplay may use information to create and manage user accounts, provide access to available services, confirm user details, respond to support requests, operate platform features and improve the overall digital experience.
Information may also be used to help protect accounts and systems from fraud, unauthorised access, misuse and other security threats.
Where legally permitted, personal information may be used for service communications, important platform updates, analytics and improvements to digital features. Promotional communications will be sent only where an appropriate legal basis exists, and users may have options for managing their communication preferences.
Personal data may also be processed where necessary to meet applicable legal requirements, regulatory obligations, lawful requests from authorities or requirements arising from legal proceedings.
Cookies and Similar Technologies
Fairplay may use cookies and related technologies to help the platform operate correctly, remember user preferences, understand service usage and support security.
Some cookies may be required for essential technical functions, account features or security purposes. Other technologies may be used for analytics, performance monitoring or personalisation where permitted by applicable requirements.
Users can generally manage or restrict cookies through their browser settings. However, disabling certain cookies or similar technologies may affect the operation or availability of some platform features.
Where consent is legally required for non-essential cookies or related technologies, Fairplay will use them in accordance with the applicable consent requirements.
How Information May Be Shared
Fairplay does not share personal information without an appropriate or legitimate reason.
Information may be provided to organisations that help operate and support the platform. These may include technology companies, hosting providers, security services, customer support partners, professional advisers and other service providers performing legitimate business functions.
Where payment processing or identity verification is lawfully available, relevant information may also be shared with authorised organisations responsible for processing transactions, confirming identity or helping prevent fraudulent activity.
Personal information may be disclosed to courts, regulators, law-enforcement agencies or other government authorities when disclosure is required by law or follows a valid legal request.
In the event of a merger, acquisition, corporate restructuring, business transfer or similar transaction, relevant personal information may form part of the transferred business assets, subject to applicable legal requirements and appropriate safeguards.
International Data Processing
Fairplay operates with an international presence, which means personal information may sometimes be processed or stored outside the country where a user accesses the platform.
When personal data is transferred internationally, reasonable safeguards are applied in accordance with relevant data protection requirements. Service providers that receive personal information are expected to use it only for authorised purposes and maintain suitable security measures.
International transfers may also be subject to specific legal conditions, restrictions or requirements established by the laws applicable to the jurisdictions involved.
Data Retention
Fairplay retains personal information only for the period reasonably required for the purpose for which it was collected or for another lawful purpose.
The applicable retention period can vary depending on the nature of the information, the relationship with the user, security considerations and legal or regulatory obligations.
Personal data may remain stored after an account becomes inactive when retention is necessary for legal compliance, dispute resolution, fraud investigations, enforcement of agreements or protection of legitimate interests.
Once information is no longer required, it may be deleted, anonymised or otherwise managed according to applicable retention requirements.
Data Security
Protecting personal information is an important part of Fairplay’s platform operations.
Administrative, organisational and technical safeguards may be used to reduce the risk of unauthorised access, accidental loss, alteration, disclosure or misuse of personal data. Depending on the circumstances, these measures may include access restrictions, system monitoring, security processes and other controls appropriate to the type of information involved.
No internet-based platform or electronic storage method can provide an absolute guarantee of security. Users also have an important role in protecting their accounts and should keep passwords and other access credentials private.
If you believe that your account has been accessed without permission or otherwise compromised, contact Fairplay support through the available official support channels as soon as possible.
Your Privacy Rights
Depending on the laws that apply to you and the relevant data protection provisions in force, you may have certain rights relating to your personal information.
These rights may include requesting information about personal data held by Fairplay, asking for inaccurate information to be corrected, requesting deletion where legally permitted, withdrawing consent where consent is the basis for processing and raising concerns about how personal information is handled.
Some rights may be subject to lawful limitations. For example, information may need to be retained or processed to satisfy legal requirements, prevent fraud, resolve disputes or establish, exercise or defend legal claims.
Privacy-related requests can be submitted through the official Fairplay customer support or privacy communication channels made available on the platform.
Privacy and Data Protection in India
Fairplay considers applicable Indian privacy and information-technology requirements when processing personal information relating to users in India.
India’s Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 establish a national framework for the processing of digital personal data. Relevant provisions are being implemented according to the timetable established by the Government of India.
Fairplay will continue reviewing its privacy practices as applicable provisions come into effect and as India’s data protection requirements develop.
Nothing contained in this Privacy Policy is intended to remove or restrict any privacy right that cannot legally be excluded under applicable data protection law.
Children and Age Restrictions
Fairplay services are designed for adults and are not directed toward children.
Fairplay does not knowingly seek to collect personal information from individuals who are not legally eligible to use the relevant services. Minimum age and eligibility requirements may differ depending on the user’s jurisdiction and the specific service involved.
If information relating to an ineligible minor is identified, appropriate steps may be taken under applicable law. This may include restricting access or deleting relevant information where legally required.
Third-Party Services and Links
Fairplay may provide links to websites, applications or other digital services operated by independent third parties.
Fairplay does not control the privacy policies or information-handling practices of those external services and is not responsible for how third parties collect or use personal information. Before sharing personal details with an external service, users should review that service’s privacy policy and applicable terms.
The availability of an external link does not necessarily mean that Fairplay controls, operates or endorses the third party’s data-processing practices.
Changes to This Privacy Policy
This Privacy Policy may be revised from time to time to reflect changes in platform features, business processes, security measures, legal obligations or data protection regulations.
Where significant changes are introduced, the updated policy will be published with a revised date. Additional notification may also be provided when required by applicable law.
Users are encouraged to review this page periodically so they remain informed about how Fairplay handles personal information.
Contact Us
Questions, privacy requests or concerns regarding this Privacy Policy and the processing of personal information can be submitted through the official Fairplay customer support or privacy communication channels available through the platform.
Requests should contain enough information to help identify the relevant issue and allow it to be handled appropriately. Additional verification may be required before account-related information or personal data can be disclosed, changed or otherwise processed.